passion...schmassion

day 10220: "worse buy" rant...

I usually have a lot of patience. Especially for those unfortunate enough to be inept at what they are paid to do. I am nice to the point of being too nice, my voice drips with honey rather than anger. I'd rather lead by example and help the poor idiot along rather than to lose my cool and make the poor fool even more flustered and even more incompetent.

Not today, though.

Alas, last week, my innocent, defenseless microwave (purchased after lining up at 4am on a cool, bitter Boxing Day) blew a prima-dona-fuse. I have no idea what happened. One moment, it was happily humming along, microwaving lasagna and the next moment, it refused to even beep at my meatballs. I had to heat up frozen swedish meatballs in a frying pan... defeats the purpose of frozen instant dinners, doesn't it? *grumble, grumble*

I miss my pizza pops...

So I called "worse buy" today to check up on the extended warranty that I may or may not have purchased (names have been changed to protect the guilty, but I'm sure all of you are smart enough to figure out which yellow-tag-mascot-store I'm referring to). And this is what I get.

Idiot Salesperson: I'm sorry, ma'am... I can only check back to purchases made within the last five months. You're going to have to come into the store to give me your information.
[note: store is in WOODBRIDGE... freakishly far away from downtown...]
J: What kind of information do you need? Can I give it to you over the phone?
IS: Well, name, telephone number, date of purchase... that kind of thing. Do you know the day you purchased the product?
J: Boxing day two years ago... 2002.
IS: So November 25, 2002.
J: No, Boxing day. December 26th.
IS: December 25th?
J: NO, December 26th.
IS: Ok, well can I have you name and telephone number please?
J: It's J... ###-###-#### or ###-###-####...
IS: I'll give this information to my supervisor and he'll call you back in three to four business days.

WTF? If I drove the 45 minutes to the store, gave him my information on the spot, would the supervisor have been able to tell me RIGHT AWAY what my warranty status was? Or would they have said "Thank you ma'am for coming in, we'll call you back in three to four business days."

IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT

I saw red, ground out a fierce "Thank you" and slammed the phone down. My cube wall revertebrated with the force of my lost patience...

IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT IDIOT

Incompetent fools...